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Refund & Returns Policy
PLEASE EMAIL US IMMEDIATELY IF YOU WOULD LIKE TO RETURN AN ITEM.
YOU MUST WAIT UNTIL YOU HAVE RECEIVED A RETURN CONFIRMATION BACK FROM US BEFORE POSTING THE ITEM BACK.
ITEMS MUST BE RETURNED BACK TO US WITHIN 14 DAYS OF RECEIPT.
Any items returned after this period will not be processed- and will be at your own discretion to pay the postage cost to have it returned back.
Items must be in original condition and must not have been used. All tags must remain in place (if any are missing we will not accept the return).
We must receive your item within 5 working days after we have sent the return confirmation email.
It is your responsibility to send the item back, so we would require you to use a track able postage service. We cannot take liability for the cost or for lost parcels.
Once received, allow up to 5 working days for the refund to be issued through the original payment method.
Unfortunately we do not offer exchanges.
Delivery charge is non-refundable.
If an item is damaged/ faulty:
Our goods are quality checked to a high standard before posting out to you. Each item is inspected carefully by our team before packing and again during packing. In the rare case you should discover a fault we ask this is reported to us immediately. We will ask for photographs to support any fault claim and offer repairs, exchange or refund where appropriate. Please contact us via email on firstname.lastname@example.org with photographs showing the damage within 48 hours of receiving the item.
Pre Order items are tailor made and non refundable, at our discretion they may be returned for store credit. Please email us if you are in this situation.
Sale items cannot be returned, all sale items are non refundable or exchangeable.
Monogrammed or personalised items are non refundable or exchangeable, in the case of a fault please contact us via email@example.com